Pre-sales service
Professional consulting
HBC has a consulting team composed of senior industry experts, who have a deep understanding of the development trend and technical needs of the power plant, oil and petrochemical industries. According to the business needs and actual situation of different customers, HBC provides one-on-one professional consulting services, whether it is market trend analysis, project feasibility study, or new technology application discussion, we can answer the questions and help customers to clarify the direction and make wise decisions. For example, in the power plant project, we analyze the impact of new energy access on traditional power generation equipment and provide response strategies.
Customised solutions
Based on the specific needs of customers, combined with the company's rich industry experience in the field of industrial equipment and cutting-edge technology, tailor-made personalized solutions for customers. From the initial framework to the detailed implementation of step-by-step planning, each link is carefully designed to ensure that the program not only meets the customer's current needs, but also has the foresight to adapt to future changes in business development. In petroleum and petrochemical projects, we fully consider the stability and safety of equipment under different working conditions, and provide customized equipment selection and installation solutions.
After-sales service
Rapid Response Mechanism: We set up a 7×24-hour customer service hotline is set up to respond to customers' questions and needs at any time. Once receiving customer feedback, the service team will respond in the shortest possible time, quickly locate the problem and provide a solution to minimize the impact on the customer's business. For overseas projects, we are equipped with a multi-language service team to ensure smooth communication and timely problem solving.
Regular return visits: The after-sales team will make regular return visits to customers to proactively understand the customer's experience and opinions in the process of using products or services. Through the information collected from the return visit, we will continue to optimize the service process and content to continuously improve customer satisfaction. For overseas projects, considering the cultural differences of different regions and time zones, we make flexible return visit plans to ensure that customers feel cared for.
Technical training and guidance: In order to ensure that customers can skillfully utilize the products and services provided by the company, the after-sales team will provide customers with comprehensive technical training, including operation demonstrations, practical case explanations and so on. At the same time, when the customer encounters technical problems, provide remote or on-site technical guidance to ensure the smooth operation of the customer's business. For overseas projects, localized technical training is provided to ensure that local operators can master equipment operation and maintenance skills.
Technical Support
Strong R&D team:
HBC has a research and development team composed of top technical talents, and constantly invests resources in technological innovation and product upgrading. The team members keep up with the industry technology development trend and are committed to applying the latest technology achievements to products and services to provide customers with competitive solutions. In the field of power plants, we develop energy efficient power generation equipment and intelligent monitoring systems; in the petroleum and petrochemical industry, we develop corrosion-resistant equipment and automation control systems to adapt to complex working conditions.
Technical guarantee:
In the process of project implementation, the technical team follows up the whole process to ensure the smooth progress of the project. At the same time, provide customers with continuous technical maintenance and upgrading services to ensure the stable operation and performance optimization of the customer's system. Whether it is a hardware failure or software vulnerability, can be dealt with in a timely manner, for the customer's business escort. For overseas projects, we set up localized technical support centers and reserve commonly used spare parts to ensure that we can quickly respond to and solve equipment failures.
Choosing HBC is to choose professional, efficient and caring service and technical support. We will work hand in hand with our customers to create a better future.
